Tej Panesar
About Tej Panesar
Tej Panesar is a Senior Customer Experience & Analysis Manager with extensive experience in customer insight and analysis. He manages a team of consultants and plays a key role in informing strategy and decision-making through customer insights.
Current Role as Senior Customer Experience & Analysis Manager
Tej Panesar serves as the Senior Customer Experience & Analysis Manager, a position held since 2020 in Birmingham, England. In this role, he manages a team of Customer Experience consultants and oversees various projects. His responsibilities include creating research and insight briefs, as well as delivering actionable results. Tej plays a crucial role in representing the insight function in forums that reach the Senior Leadership level, ensuring that customer insights inform strategic decisions and actions.
Previous Experience in Customer Analysis and Market Research
Tej Panesar has a solid background in customer analysis and market research. He worked as a Customer & Market Analyst from 2016 to 2019 in Walsall, United Kingdom, where he gained valuable experience over three years. Following this, he served as a Customer Analysis Manager for one year in Birmingham from 2019 to 2020. His roles have consistently involved utilizing insights, research, and benchmarking to drive optimization and change within organizations.
Background in Product Management and Retention Strategies
Tej Panesar's career includes experience in product management and retention strategies. He worked as a Product Manager from 2014 to 2016 in Walsall, United Kingdom, where he focused on product development and market positioning. Prior to this, he spent eight years as a Senior Retention Specialist from 2006 to 2014 in Walsall, where he developed strategies to enhance customer retention and engagement.
Education at The University of Wolverhampton
Tej Panesar studied at The University of Wolverhampton, where he gained foundational knowledge and skills relevant to his career in customer experience and analysis. His education has supported his professional development and contributed to his expertise in the field.