Tej Panesar Cxad (Dip)
About Tej Panesar Cxad (Dip)
Tej Panesar Cxad is a Senior Customer Experience & Analysis Manager at Legal & General, where he has worked since 2020. He manages a team of consultants and utilizes research and insights to enhance customer experience and inform strategic decisions.
Current Role at Legal & General
Tej Panesar serves as the Senior Customer Experience & Analysis Manager at Legal & General, a position held since 2020. In this role, he manages a team of Customer Experience consultants and oversees projects from the creation of research briefs to the delivery of results. His responsibilities include utilizing insights, research, and benchmarking to drive optimization and change within the organization. He operates from Birmingham, England, where he has been contributing to the enhancement of customer experience strategies.
Previous Experience at Legal & General
Before his current role, Tej Panesar worked at Legal & General as a Customer Analysis Manager from 2019 to 2020. During this year-long tenure, he focused on analyzing customer data to inform business strategies. His experience in this position laid the groundwork for his advancement to Senior Customer Experience & Analysis Manager.
Career Background at HomeServe
Tej Panesar has a substantial background in customer analysis and management, having worked at HomeServe for eight years in various roles. He started as a Senior Retention Specialist from 2006 to 2014, then transitioned to Product Manager from 2014 to 2016, and finally served as a Customer & Market Analyst from 2016 to 2019. Throughout his time at HomeServe, he championed the Voice of the Customer programme, which aimed to identify measurable improvements driven by customer insights.
Education and Professional Development
Tej Panesar studied at The University of Wolverhampton, where he gained foundational knowledge in his field. Additionally, he pursued further education at The CX Academy, achieving a Professional Diploma in Customer Experience. This educational background supports his expertise in customer experience management and analysis.
Leadership and Strategic Representation
In his current role, Tej Panesar represents the insight function across various forums, including those at the Senior Leadership level. His involvement in these forums is crucial for informing strategy and decision-making within the organization, ensuring that customer insights are integrated into the overall business strategy.