Tim Burgess
About Tim Burgess
Tim Burgess is a Team Manager at Legal & General, where he leads a team of 15 Pension Consultants. He has a background in Business Management from Swansea University and has held various roles within the company since 2014.
Work at Legal & General
Tim Burgess has been employed at Legal & General since 2018, currently holding the position of Team Manager. In this role, he leads a team of 15 Pension Consultants, focusing on delivering high-quality customer service to pension members and financial advisors. Prior to his current position, he worked as an Employee Support Specialist from 2015 to 2016 and as a Senior Support Specialist from 2016 to 2018. Additionally, he served as an Investment Associate Consultant for a six-month period in 2014 to 2015. His tenure at Legal & General spans various roles that emphasize customer support and operational efficiency.
Education and Expertise
Tim Burgess studied Business Management at Swansea University, where he earned a Bachelor of Arts (B.A.) degree from 2009 to 2012. He also attended Archbishop McGrath Catholic High School from 2002 to 2009. In addition to his university education, he has pursued further qualifications at the Chartered Insurance Institute, achieving a Level 3 Award in Financial Administration - Pensions. His educational background provides a solid foundation for his expertise in pension consultancy and customer service.
Background
Before joining Legal & General, Tim Burgess worked at Asda as a Grocery Colleague from 2012 to 2013. His career in the financial services sector began with his role as an Investment Associate Consultant at Legal & General, which he held for six months in 2014. His experience in various support roles has contributed to his understanding of customer needs and operational processes within the pension industry.
Achievements in Customer Service
In his current role as Team Manager, Tim Burgess is involved in improving customer journeys through the application of Systems Thinking. He focuses on operational transformation and continuous improvement activities, ensuring that his team delivers excellent service to stakeholders. His leadership of a team of Pension Consultants reflects his commitment to enhancing customer experiences in the pension sector.