Tim Lukins
About Tim Lukins
Tim Lukins is a Benefits Manager at Legal & General, where he has worked since 2012. He holds a Bachelor of Science in Nutrition Sciences from the University of Roehampton and has extensive experience in claims management and customer service across various financial institutions.
Current Role at Legal & General
Tim Lukins serves as the Benefits Manager at Legal & General, a position he has held since 2012. In this role, he promotes understanding of the company's benefit management philosophy and operating procedures to Independent Financial Advisors (IFAs) and corporate clients. He is responsible for developing and building effective relationships with IFAs and policyholders both before and after sales. Additionally, he manages relationships with external suppliers to ensure the delivery of cost-effective services.
Professional Experience
Tim Lukins has a diverse professional background in the insurance and financial services sector. Prior to his current role, he worked at several organizations, including Unum as a Claims Management Specialist from 2007 to 2010, MetLife as a Senior Claims Assessor from 2010 to 2011, and Canada Life as a Claims Management Consultant from 2011 to 2012. His earlier roles include positions at Ecclesiastical Insurance Group, Capita, Prudential Assurance, and HBOS, where he gained extensive experience in client services and claims management.
Educational Background
Tim Lukins studied at the University of Roehampton, where he earned a Bachelor of Science in Nutrition Sciences from 2015 to 2018. He also attended Nottingham Trent University, achieving a Higher National Diploma (HND) in Sports Science from 1998 to 2000. His educational background provides a foundation for his work in benefits management and client services.
Key Responsibilities
In his role as Benefits Manager, Tim Lukins has significant responsibilities, including authorizing payment of Income Protection claims up to £50,000 per year. He also proposes and authorizes expenditures on rehabilitation or work reintegration programs. His focus on relationship management ensures that both policyholders and external suppliers receive effective support and services.