Tim Stratten
About Tim Stratten
Tim Stratten is a Complaints Manager at Legal & General, where he has worked since 2010. He holds a Diploma in Financial Planning and a Certificate in Mortgage Advice, and has extensive experience in handling mortgage and protection advice complaints.
Work at Legal & General
Tim Stratten has been serving as the Complaints Manager at Legal & General since 2010. In this role, he is responsible for managing customer complaints and ensuring that they are resolved effectively. He engages in quality assurance processes for appointed representative firms, ensuring compliance with industry standards. His position requires liaising with the ombudsman, which involves addressing escalated complaints and providing expert guidance on resolution strategies.
Previous Experience in Financial Services
Before joining Legal & General, Tim Stratten worked at the Royal Bank of Scotland as a Financial Promotions Consultant from 2008 to 2010. His role involved advising clients on financial products and promotions. Additionally, he served as an Adjudicator at the Financial Ombudsman Service from 2006 to 2008, where he assessed complaints and made decisions on financial disputes. This experience has contributed to his expertise in handling complaints in the financial sector.
Education and Expertise
Tim Stratten holds a Diploma in Financial Planning (QCF Level 4), which provides him with a solid foundation in financial advisory practices. He also possesses a Certificate in Mortgage Advice, enhancing his knowledge in mortgage-related complaints. His educational background includes studying Chemistry at the University of Portsmouth, where he achieved a Higher National Diploma from 1992 to 1995. This diverse educational background supports his analytical skills in his current role.
Technical Expertise in Complaints Management
In his capacity as Complaints Manager, Tim Stratten acts as a technical expert in mortgage and protection advice complaints. His role involves analyzing complex cases and providing insights to resolve disputes effectively. His experience in liaising with the ombudsman further reinforces his technical expertise, allowing him to navigate regulatory frameworks and ensure fair outcomes for clients.