Tom Durcan
About Tom Durcan
Tom Durcan serves as the Head of Claims & Rehabilitation Development & Transformation, with extensive experience in claims management and rehabilitation. He has held various roles in the insurance sector since 2004, including positions at Aviva and other organizations.
Current Role in Claims and Rehabilitation
Tom Durcan serves as the Head of Claims & Rehabilitation Development & Transformation. He has held this position since 2019, contributing to the strategic development and transformation of claims processes and rehabilitation services. His role involves overseeing initiatives aimed at improving efficiency and effectiveness within the claims department.
Previous Experience in Claims Management
Prior to his current role, Tom Durcan worked as a Field Claims Manager from 2015 to 2016 in Brighton, United Kingdom. He also held the position of Claims Assessor from 2009 to 2013, where he evaluated claims to determine eligibility and appropriate benefits. His experience in these roles has provided him with a comprehensive understanding of claims management.
Leadership in Corporate Assistance
Tom Durcan was the Corporate Assistance Team Leader from 2013 to 2014. In this role, he managed a team responsible for providing corporate assistance services, ensuring that clients received timely and effective support. His leadership contributed to the operational success of the team during his tenure.
Background in Insurance Advisory
Tom Durcan began his career in the insurance sector as an Insurance Advisor at Aviva from 2004 to 2009. This role laid the foundation for his expertise in insurance products and client relations, which he has built upon in subsequent positions within the industry.
Experience in Operations Management
Tom Durcan briefly served as an Operations Manager for a period of four months in 2014. This role involved overseeing operational processes and ensuring that the organization met its performance targets. His experience in operations management has complemented his claims and rehabilitation roles.