Phemelo Vecanet Rantabe
About Phemelo Vecanet Rantabe
Phemelo Vecanet Rantabe is a Call Center Support Representative at Legal Guard in Gaborone, Botswana, with extensive experience in customer service roles. She has previously worked at G4S in various capacities and holds a Diploma in Contact Center Management and a Short Course in Customer Service Management.
Current Role at Legal Guard
Phemelo Vecanet Rantabe has been employed at Legal Guard as a Call Center Support Representative since 2019. In this role, she focuses on providing assistance to customers, ensuring their needs are met effectively. Her experience in customer service allows her to maintain a customer-centric approach, which is essential in her current position.
Previous Experience at G4S
Rantabe worked at G4S from 2012 to 2016, where she held two positions. She served as a National Control Operator for four years, overseeing operations and ensuring compliance with company standards. Additionally, she briefly worked as an Assistant Team Leader for four months in 2015, contributing to team management and operational efficiency.
Background in Law Enforcement and Administration
In 2016, Rantabe had a brief tenure as a Special Constable with the Botswana Police Service, where she served for two months. Following this, she worked as an Administration Officer at Knowledge Resources for five months. She also held the position of Front Office Receptionist at ICT Dynamix (Pty) Ltd from 2016 to 2017, gaining valuable experience in administrative support and customer interaction.
Education and Qualifications
Rantabe has a strong educational background in customer service and management. She studied at the University of Central Lancashire, where she earned an Associate’s Degree in Contact Center Management from 2011 to 2013. Additionally, she holds a Diploma in Contact Center Management from Botswana Accountancy College. In 2020, she completed a Short Course in Customer Service Management at eLearning College, further enhancing her skills in the field.
Customer Service Philosophy
Rantabe possesses a customer-centric mindset, which drives her approach to customer service. She is committed to achieving customer goals and delivering high-quality assistance. Her belief in excelling in her role reflects her dedication to the customer service industry and her desire to provide effective solutions to client needs.