Artem Pliushch
About Artem Pliushch
Artem Pliushch serves as the VP of Customer Service at Legionfarm, where he has worked since 2021. He has a robust background in IT management, having previously held positions at Kaspersky Lab and Riot Games, and specializes in cross-cultural collaboration and Agile project management.
Work at Legionfarm
Artem Pliushch has served as the VP of Customer Service at Legionfarm since 2021. In this role, he is responsible for premium client support services and oversees first-line onboarding for new clients. His leadership focuses on enhancing customer satisfaction and ensuring effective communication between the company and its clients.
Previous Experience at Kaspersky Lab
Before joining Legionfarm, Artem Pliushch worked at Kaspersky Lab in various capacities. He served as the IT Infrastructure Maintenance Group Manager from 2013 to 2017, where he managed IT support teams. He also held the position of Head of Regional Support from 2016 to 2018, overseeing operations in Moscow, Russian Federation. His earlier roles included Data Center Support System Administrator and Data Center Support Engineer.
Experience at Riot Games
Artem Pliushch worked at Riot Games as a Player Support Partner Manager from 2018 to 2021. In this position, he managed player support initiatives and contributed to enhancing the overall player experience. His tenure at Riot Games further developed his skills in customer service and support management.
Education and Expertise
Artem Pliushch studied at the State University of Management (SUM), where he focused on Management in Information Technology. He completed his studies from 2008 to 2012, earning a managerial qualification. His expertise includes cross-cultural collaboration and Agile project management, which he applies in his current and previous roles.
Background in IT Support
Artem Pliushch has extensive experience in IT support, having worked in various roles across multiple regions, including Russia, North America, Latin America, Europe, Asia, and the Middle East. He has a proven track record in building IT teams from scratch and implementing effective IT processes. His early career included positions at CJSC 'Digital Network' as a Technical Support Engineer and Data Center Support Senior Engineer.