Paola V.
About Paola V.
Paola V. is a Quality Assurance Specialist at Lendbuzz with over 8 years of experience in call center quality assurance and is trilingual in Spanish, Portuguese, and English.
Company
Paola V. is currently working at Lendbuzz as a Quality Assurance Specialist. Her role, which she began in 2023, is conducted remotely. Lendbuzz is a financial services company that provides a comprehensive platform for auto loans.
Title
Paola V. holds the position of Quality Assurance Specialist at Lendbuzz. She is responsible for ensuring the quality and performance standards of the company's services and operations.
Previous Employment
Before joining Lendbuzz, Paola V. worked at multiple companies in various roles. She was a Business Development Manager at Smart Bridge Home Repair from 2022 to 2023. Prior to that, she served as a Senior Quality Assurance Analyst at Molina Healthcare for 6 months in 2022 in Irving, Texas. She also held the same title at Cigna from 2019 to 2022.
Education and Expertise
Paola V. studied at Tarrant County College. She has over 8 years of experience in call center quality assurance. She is skilled in creating and executing comprehensive quality monitoring programs and experienced in coaching agents to improve their skills. She provides actionable feedback to management and possesses strong analytical skills and attention to detail.
Language Skills
Paola V. is trilingual, fluent in Spanish, Portuguese, and English. This allows her to communicate effectively in a multicultural environment and support diverse customer bases.