Kelita Beckford
About Kelita Beckford
Kelita Beckford is a Customer Service Representative with a Bachelor of Arts in Psychology from York University - Glendon College. She has extensive experience in customer service roles, currently working at Lennox Industries and previously at Sunwing Airlines and VWR.
Work at Lennox
Kelita Beckford has been employed at Lennox Industries as a Customer Service Representative since 2017. In this role, she is responsible for addressing customer inquiries, providing product information, and ensuring customer satisfaction. Lennox Industries is known for its heating, ventilation, and air conditioning (HVAC) solutions, and Beckford plays a key role in supporting the company's commitment to customer service excellence. Her experience in this position spans over six years, contributing to her expertise in the HVAC industry.
Current Role at Sunwing Airlines
Since 2016, Kelita Beckford has held the position of Group Costing Coordinator at Sunwing Airlines Inc. In this role, she manages the financial aspects of group travel arrangements, ensuring accurate costing and pricing for various travel packages. Her responsibilities include collaborating with different departments to facilitate seamless group travel experiences. Beckford's tenure at Sunwing Airlines has allowed her to develop skills in cost management and customer service within the travel industry.
Education and Expertise
Kelita Beckford earned her Bachelor of Arts (BA) in Psychology from York University - Glendon College, completing her studies from 2012 to 2016. This educational background has provided her with a solid understanding of human behavior, which is beneficial in her roles in customer service. Her academic training supports her ability to effectively communicate and engage with customers, enhancing her performance in various customer-facing positions.
Previous Experience at VWR
Before her current roles, Kelita Beckford worked at VWR as a Senior Customer Service Representative from 2013 to 2016. In this position, she was responsible for managing customer accounts, processing orders, and resolving issues. Her experience at VWR contributed to her development of strong customer service skills and provided her with valuable insights into the needs of clients in a corporate environment.
Early Career at Canadian Tire Corporation
Kelita Beckford began her career as a Sales Representative at Canadian Tire Corporation in 2012, where she worked for eight months. This early experience in retail allowed her to develop foundational skills in sales and customer interaction. Working in a fast-paced environment helped her understand the importance of customer service and effective communication.