Roberto Short
About Roberto Short
Roberto Short is a Field Support Coordinator at Lennox International in Richardson, Texas, with over 20 years of experience in administrative and operational management. He has a background in air traffic control and has held various roles in customer relations and support throughout his career.
Work at Lennox International
Roberto Short has been serving as a Field Support Coordinator - HVAC at Lennox International since 2018. In this role, he is responsible for training employees and customers, adapting to changes in priorities, and coordinating work schedules. His previous positions at Lennox include Consumer Affairs Supervisor and Technical Support Consultant, where he gained experience in customer relations and support.
Education and Certifications
Roberto Short studied at Carroll High School from 1985 to 1989. He furthered his education by completing an Air Traffic Controller Course, Class A1, and obtaining an Air Traffic Control Specialist Certificate from 1989 to 1990. This educational background has contributed to his skills in multitasking and evaluating the work of others.
Previous Work Experience
Before joining Lennox International, Roberto Short worked at American Home Shield as a Contractor Relations/Authorizer/Service Specialist from 1994 to 1998. He also held various positions at Carrier Enterprise, including Regional Customer Service Manager from 2011 to 2017 and Customer Service Representative from 2010 to 2011. His diverse experience spans over 20 years in administrative, office, and field operations management.
Skills and Expertise
Roberto Short possesses a range of skills relevant to his roles in the HVAC industry. He is experienced in customer relationship management and has a strong ability to gather information and generate reports for data analysis. His expertise includes supervising and evaluating the work of others, coordinating schedules, and preparing bids and estimates.
Leadership and Training
In his current role, Roberto Short inspires others to act in the best interest of the business and achieve company goals. He is actively involved in training employees and customers, demonstrating his commitment to developing skills within the organization and ensuring effective support in the HVAC sector.