Kushal Doshi
About Kushal Doshi
Kushal Doshi is the Director of Customer Success at Lentra, with a career spanning over a decade in customer success and operations management. He has held significant roles at companies such as Vymo, Haptik, and Accenture, and has a strong educational background in engineering and management.
Current Role at Lentra
Kushal Doshi serves as the Director of Customer Success at Lentra, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction. His experience in customer success management allows him to implement strategies that enhance customer engagement and retention.
Previous Experience at Vymo
Before joining Lentra, Kushal worked at Vymo as the Customer Success Team Lead from 2020 to 2022. During his tenure in Mumbai, Maharashtra, he focused on developing customer relationships and improving service delivery. His leadership contributed to the growth of the customer success team and the overall satisfaction of Vymo's clients.
Experience at Haptik
Kushal held the position of Director of Customer Success at Haptik from 2022 to 2023. In this role, he managed customer success operations and worked to enhance the customer experience. His efforts aimed to align customer needs with Haptik's service offerings, ensuring effective communication and support.
Educational Background
Kushal Doshi completed his Post Graduate studies in Operations Management at KJ Somaiya Management from 2011 to 2013. He also holds a Bachelor of Engineering degree in Computer Engineering from K.J. Somaiya College of Engineering, where he studied from 2005 to 2009. His educational background provides a strong foundation for his roles in customer success and management.
Career Progression
Kushal's career began at Tech Mahindra, where he worked as a Customer Support & Release Manager from 2009 to 2011. He then transitioned to Accenture as a Pre-sales/Business Analyst from 2013 to 2016. Following that, he served as a Customer Success Manager at Mahindra & Mahindra from 2016 to 2018. This diverse experience has equipped him with a comprehensive understanding of customer success and business operations.