Parvez Siddiqui, MBA
About Parvez Siddiqui, MBA
Parvez Siddiqui is a Program Manager at Lentra in India, with over 15 years of experience in technical support and management across various companies. He has a strong background in telecom and banking/lending domains and currently oversees a team of over 45 support engineers globally.
Work at Lentra
Parvez Siddiqui has been serving as a Program Manager at Lentra since 2022. In this role, he oversees various projects and initiatives, ensuring effective program execution. His responsibilities include managing a team of over 45 support engineers located across seven global locations, including the Philippines, Ireland, the UK, the USA, Singapore, and India. He focuses on client escalations and the management of change and incident processes.
Previous Employment Experience
Before joining Lentra, Parvez Siddiqui accumulated significant experience in technical support and management roles. He worked at Bizmatics Inc as a Senior Technical Support Engineer for eight years from 2011 to 2019. Following this, he served as a Technical Support Manager at Microtelecom for three years from 2019 to 2022. His earlier experience includes a role as a Senior Technical Engineer at Infosys from 2007 to 2010 and a position at Mphasis as a Senior Technical Support Engineer for one year in 2010.
Education and Expertise
Parvez Siddiqui holds a Master's degree in Computer and Information Sciences and Support Services from Bharati Vidyapeeth, which he completed from 2009 to 2011. His educational background complements his extensive expertise in resource allocation and infrastructure management, particularly in application and database servers. He has a strong foundation in the telecom and banking/lending domains.
Team Management and Global Operations
In his current role, Parvez Siddiqui manages a diverse team of support engineers across multiple global locations. His experience includes managing application and production support for various regions, such as APAC, EMEA, the UK, and the USA. This global perspective enhances his ability to address client needs and streamline support processes effectively.