Vanessa D'souza
About Vanessa D'souza
Vanessa D'souza is a Client Success Director with over 11 years of experience in B2B sales, specializing in account management and revenue expansion. She has held various roles in notable companies and has a strong background in engaging with C-suite stakeholders and utilizing data-driven approaches for sales management.
Current Role as Client Success Director
Vanessa D'souza currently holds the position of Client Success Director at Lentra, where she has been employed since 2023. In this role, she focuses on enhancing client relationships and ensuring successful outcomes for clients. Her responsibilities include managing complex sales cycles and utilizing a data-driven CRM approach for accurate forecasting. This position builds on her extensive experience in customer success and account management.
Previous Experience at Lentra
Before her current role, Vanessa worked at Lentra as a Customer Success Manager from 2022 to 2023. During her nine-month tenure in Mumbai, she was responsible for managing client relationships and driving customer satisfaction. Her work involved engaging with clients to understand their needs and ensuring that the company's services met their expectations.
Career Background in Sales and Management
Vanessa D'souza has over 11 years of experience in end-to-end B2B sales, with a strong focus on account management and revenue expansion. She has held various positions in notable companies, including HDFC Life, Aegon Life, and Fitternity. Her roles have involved engaging with C-suite stakeholders and managing post-sales engagement through up-selling and cross-selling strategies.
Educational Qualifications
Vanessa studied at St. Xavier's College, where she earned a Bachelor of Science (B.Sc.) degree in Chemistry from 2005 to 2008. She furthered her education at the Xavier Institute of Management and Research, obtaining a Master of Business Administration (MBA) in Marketing from 2011 to 2013. Her educational background supports her expertise in sales and client management.
Skills and Specializations
Vanessa specializes in engaging with C-suite stakeholders to address business objectives through discovery discussions and presentations. She has a proven track record in negotiating contracts and partnership agreements. Her skills include managing complex sales cycles and utilizing data-driven approaches to enhance client success and satisfaction.