Queenie Canoy
About Queenie Canoy
Queenie Canoy is a researcher with a background in Agronomy and Crop Science from Silliman University. She has extensive experience in customer support and quality assurance, having worked with various companies in the BPO sector and freelancing.
Work at Leopard.FYI
Queenie Canoy has been employed at Leopard.FYI as a Researcher since 2022. In this role, she contributes to various research initiatives, leveraging her skills in effective communication and adaptability. Her position is based in San Francisco, California, United States, where she engages with start-up companies, aligning with her career interests.
Education and Expertise
Queenie Canoy studied Agronomy and Crop Science at Silliman University, where she earned a Bachelor of Science degree from 2014 to 2020. Her education provided her with a strong foundation in agricultural sciences, which she combines with her expertise in customer support and quality assurance. She has developed skills in phone support, email support, chat support, quality assurance, social media management, and training and onboarding.
Background in Customer Service
Queenie Canoy has extensive experience in customer service, having worked in various roles across multiple companies. She began her career at SPi CRM as a Customer Service Representative from 2014 to 2016, followed by a position at TeleTech Philippines as a Service Representative for six months in 2016. She later served as a Client Care Representative at SOPHI, Inc. from 2017 to 2020, and as a Virtual Representative at Smarter Nutrition Inc. from 2020 to 2021.
Quality Assurance Experience
Queenie Canoy has dedicated two years to quality assurance analysis during her tenure at SOPHI, Inc. as a Quality Assurance Specialist from 2018 to 2020. Her focus on quality assurance reflects her strong passion for ensuring high standards in service delivery. This experience complements her background in customer service and enhances her overall skill set.
Freelancing and BPO Experience
Throughout her career, Queenie Canoy has accumulated five years of experience working in an office setting under BPO companies and two years of freelancing. This combination of experiences has equipped her with a diverse skill set and the ability to adapt to various work environments, making her a valuable asset in her professional endeavors.