Shaniya Brown
About Shaniya Brown
Shaniya Brown is a Client Success Associate at Lessen, with previous experience at HarbourVest Partners, Putnam Investments, and Brightview Senior Living.
Current Role at Lessen
Shaniya Brown has been serving as a Client Success Associate at Lessen since 2021 in Miami, Florida. In her role, she develops strategic joint success plans with clients to achieve specific business and technical objectives. She also advocates for clients by sharing feedback and insights with internal teams such as Product Management and Engineering. Additionally, she manages account escalations and performs root cause analysis to resolve client issues.
Previous Experience at HarbourVest Partners
Prior to her current role at Lessen, Shaniya Brown worked as an Operations Assistant at HarbourVest Partners from 2020 to 2021 in Boston. During her time there, she gained experience in operational processes and client coordination, which laid the groundwork for her transition into client success management.
Role at Putnam Investments
From 2019 to 2020, Shaniya Brown was an Investor Service Associate at Putnam Investments, located in North Andover, Massachusetts. In this capacity, she accumulated knowledge in investor relations and customer service, further developing her expertise in managing client needs and expectations.
Education
Shaniya Brown holds a Bachelor of Business Administration (B.B.A.) in Business Administration and Management, Economics from Westfield State University, where she studied from 2014 to 2018. She also attended Dublin Business School in 2016, where she studied Finance and General Business Administration and Management, Economics. This educational background has provided her with a strong foundation in business principles and economic theory.
Career Beginnings and Early Roles
Shaniya Brown began her professional journey as a Concierge at Brightview Senior Living from 2013 to 2016 in Arlington, Massachusetts. She later attended Westfield State University from 2014 to 2020, balancing her studies with this role.