Taiwon W.
About Taiwon W.
Taiwon W. is the Regional Customer Service Manager/TL at Lessen in Chicago, Illinois, with extensive experience in customer service and operational roles.
Title
Taiwon W. currently holds the position of Regional Customer Service Manager/TL at Lessen. He has been in this role since 2022, where he works in Chicago, Illinois, United States.
Company
Taiwon W. is employed at Lessen, a company where he has held multiple roles over the years. He started as a Client Support Coordinator from 2019 to 2022, and before that held positions such as Operational Specialist IV, Operational Specialist III, and Regional Customer Service Manager/TL.
Career Background
Taiwon W. has a diverse career background with experience in various industries. He worked as a Driver for Uber and Lyft from 2016 to 2017. Before that, Taiwon served as a Manager at Premier Security and a Supervisor at Securitas. Additionally, he held clerical roles at Xerox and Kelly Services, and has experience in the healthcare sector as a Team Lead/Certified Nursing Assistant at Norridge Healthcare and Rehab Centre.
Education and Expertise
Taiwon W. studied Business Administration and Management at DeVry University-Illinois from 2008 to 2010. He also attended City Colleges of Chicago-Harold Washington College for a year, focusing on the same field. He completed his high school education at Jones College Prep, where he studied Accounting and received his HS Diploma. In his professional role, Taiwon utilizes tools like Tableau and Workday for performance management and compliance monitoring.
Professional Responsibilities
In his role at Lessen, Taiwon W. organizes and conducts regular meetings with broader Customer Service Administration (CSA) management teams to ensure efficient operations. He communicates strategic departmental initiatives to frontline customer service representatives, providing necessary reasoning and justification. Additionally, Taiwon provides management information data through comprehensive reports and meetings to aid in the company's decision-making processes.