Matt K.
About Matt K.
Matt K. serves as the Founding Customer Success Lead at Letterdrop, where he has been instrumental in shaping customer success strategies since 2024. With over six years of experience in customer success and operations within B2B SaaS startups, he has held various roles across multiple companies, including Profitagility and Riipen.
Work at Letterdrop
Matt K. serves as the Founding Customer Success Lead at Letterdrop, a role he has held since 2024. In this position, he is responsible for leading the Customer Success strategy at the company, which is backed by Y Combinator. His focus is on developing and executing Customer Success strategies tailored for B2B companies. His tenure at Letterdrop has lasted for 8 months, during which he has contributed to the company's growth and customer engagement initiatives.
Current Advisory Role at Profitagility
In addition to his role at Letterdrop, Matt K. is also an Advisor at Profitagility, a position he has held since 2024 for 8 months. This advisory role allows him to leverage his expertise in Customer Success and Operations to support the company's strategic initiatives and operational improvements.
Professional Background in Customer Success
Matt K. has over 6 years of experience in Customer Success and Operations, specifically within fast-paced B2B SaaS startups. His career includes significant roles at various companies, such as Customer Success Associate and founding member at Riipen, Customer Success Manager at Trulioo and Dover, and Team Lead at Riipen. His diverse experience spans industries including higher education, recruitment, and marketing technology.
Educational Qualifications
Matt K. holds a Bachelor of Arts (B.A.) in English Literature from The University of British Columbia, where he studied from 2013 to 2017. He furthered his education at the UBC Sauder School of Business, earning a Master of Management in 2018. Additionally, he completed the International Baccalaureate Diploma at South Island School from 2011 to 2013. His educational background contributes to his strong communication and content strategy skills.
Previous Experience and Roles
Before his current positions, Matt K. held various roles that contributed to his expertise in Customer Success. He worked at Riipen in multiple capacities, including Manager of Customer Experience and Team Lead for Customer Success. He also served as a Customer Success Manager at Trulioo and Dover. His early career included a role as a Freelance Filmmaker at The Hong Kong Polytechnic University, providing him with a diverse skill set.