Ethan Goldman
About Ethan Goldman
Ethan Goldman is a Customer Success Manager with a background in implementing business initiatives for SaaS companies. He has held various roles in customer service and production, including positions at SecureDocs and Ontraport, and he currently works at Lexion in Santa Barbara, California.
Work at Lexion
Ethan Goldman currently serves as a Customer Success Manager at Lexion, a position he has held since 2023. In this role, he focuses on enhancing client engagement and ensuring customer satisfaction. His responsibilities include implementing strategies to improve customer experiences and support business growth. Lexion is known for its innovative solutions in the legal technology space, and Goldman's expertise contributes to the company's commitment to client success.
Previous Experience at SecureDocs
Prior to joining Lexion, Ethan Goldman worked at SecureDocs, An Onit Company, as an Implementation Manager from 2019 to 2023. During his four years in this role, he was involved in implementing business initiatives and marketing campaigns tailored for SaaS companies. His work in Santa Barbara, California, allowed him to develop strong relationships with clients and ensure successful project outcomes.
Career History in Customer Management
Ethan Goldman has a diverse background in customer management roles. He worked as an Account Manager at Ontraport from 2017 to 2019, where he managed client accounts and supported their needs. His earlier experience includes positions as a Producer, Board Operator, and News Writer at KGO-810AM from 2016 to 2017, and an Audio Production Intern at Ben Manilla Productions in 2016. This varied experience has equipped him with strong communication and project management skills.
Education and Expertise
Ethan Goldman earned a Bachelor of Arts degree in Broadcast and Electronic Communication Arts from San Francisco State University. His educational background in Radio and Audio Production complements his professional expertise in implementing business initiatives and marketing campaigns for SaaS companies. He is proficient in using marketing automation software and CRM tools, which enhances his ability to engage clients effectively.
Technical Skills and Tools
Ethan Goldman possesses a range of technical skills relevant to his roles. He is experienced in utilizing Jira and Confluence for project management and collaboration, which aids in streamlining workflows. Additionally, he is skilled in both MS Suite and G-Suite, which he uses for business operations and communication. His proficiency in these tools supports his efforts in customer success and project implementation.