Grace L. Stevens
About Grace L. Stevens
Grace L. Stevens is the Customer Support & Operations Lead at Lexion, where she has worked since 2023. She has a background in customer support operations and ticketing, with experience at various sports organizations and a degree in English from the University of Washington.
Work at Lexion
Grace L. Stevens has been serving as the Customer Support & Operations Lead at Lexion since 2023. In this role, she focuses on enhancing customer support operations through procedural optimization and the use of software applications. Her responsibilities include providing metrics and documentation to improve customer engagement and operational efficiency.
Education and Expertise
Grace L. Stevens studied at the University of Washington, where she earned a Bachelor of Arts in English. She has also been pursuing further education in Data Analytics at General Assembly since 2020. Her expertise lies in procedural optimization and utilizing software applications to enhance customer-focused engagement.
Background in Customer Support
Grace L. Stevens has extensive experience in customer support roles. She previously worked at Knock as a Customer Support Specialist from 2020 to 2022, where she progressed to a Tier II position. Prior to that, she held various ticket operations roles with organizations such as the Seattle Kraken, Seattle Sounders FC, and Seattle Seahawks, accumulating over a decade of experience in customer service and operations.
Previous Employment History
Before joining Lexion, Grace L. Stevens worked in ticket operations for several sports teams. She was an Assistant Ticket Operations Manager for the Seattle Seahawks from 2012 to 2020 and a Ticket Operations Manager for Seattle Sounders FC for six months in 2014. Her earlier roles included working with the Orlando Magic and the Seattle Sonics and Storm, where she gained foundational experience in guest relations and ticket operations.
Personal Interests
In her leisure time, Grace L. Stevens enjoys running marathons and hiking in the Pacific Northwest with her family. She also listens to biographies on Audible, reflecting her interest in learning and personal development outside of her professional commitments.