Matthew Miller
About Matthew Miller
Matthew Miller is the Help Desk Manager at LGI Homes in The Woodlands, TX, with over a decade of experience in IT support and a background in the US Army.
Company
Matthew Miller currently holds the position of Help Desk Manager at LGI Homes in The Woodlands, TX. LGI Homes is known for their commitment to building high-quality homes and providing excellent customer service. Miller has been a key component of their IT support team since August 2018, ensuring that both executive and non-executive levels receive outstanding technical support.
Title
Matthew Miller serves as the Help Desk Manager at LGI Homes. In this role, he oversees IT support operations and ensures the smooth functioning of technical services within the organization. His responsibilities include managing help desk staff, addressing IT issues, and maintaining high standards of customer service.
Previous Experience
Before joining LGI Homes, Matthew Miller accumulated extensive experience in various IT support roles. His career includes positions such as IT Consultant at Insource Technology from 2015 to 2018, IT Technician at DLA Piper from 2014 to 2015, and Help Desk Technician I at MergerTree Solutions from 2012 to 2014. Miller also served as Technical Support Specialist at Security America Mortgage, Inc. in 2012. His expertise was further honed through his service in the US Army, where he held multiple roles including Supply Sergeant, IT Specialist, and Armorer over more than a decade.
Education and Expertise
Matthew Miller possesses a diverse and strong educational background in IT-related fields. He earned a Master's Certificate in Wireless Communications from DeVry University's Keller Graduate School of Management in 2015. Additionally, he holds a Bachelor of Science degree in Network and Communications Management from DeVry University-Houston, completed in 2014. He's also studied Network and Communications Management at DeVry University-Alpharetta and General Studies at Georgia Military College. His academic pursuits have equipped him with solid expertise in network management and wireless communications.
Background
Matthew Miller's career began with his service in the US Army, where he worked from 2001 to 2012. During this time, he took on various critical roles including Supply Sergeant, IT Specialist, and Armorer. His military experience imparted him with a 'Get things done' attitude, which has been vital to his professional success. Throughout his career, Miller has supported a range of businesses, from federal government entities to finance companies, gaining over 10 years of experience in IT support. His dedication to excellent customer service and his role as a Subject Matter Expert (SME) in IT support have been key factors in his career development.