Kushal D.
About Kushal D.
Kushal D. serves as the Customer Success Director for the Middle East and Africa at Liana Technologies, where he has worked since 2020. With a background in customer success and technology, he focuses on enhancing customer engagement and satisfaction through innovative solutions.
Current Role at Liana Technologies
Kushal D. serves as the Customer Success Director for the Middle East and Africa (MEA) region at Liana Technologies since 2020. In this role, he focuses on enhancing customer engagement and satisfaction through the optimization of product portfolios. His responsibilities include implementing technology stacks that maximize customer returns and retention, ensuring that clients derive maximum value from the company's offerings.
Previous Experience in Customer Success
Prior to his current position, Kushal D. held several roles at Liana Technologies. He began as a Customer Success Manager in 2018, where he worked for five months in Dubai. Following this, he was promoted to Senior Customer Success Manager, a position he held for two years until 2020. His experience in these roles contributed to his expertise in customer relationship management and product optimization.
Professional Background
Kushal D. has a diverse professional background, including a role as a PMO Officer at Rave Technologies from 2014 to 2015 in Mumbai, India. He also worked as a Business Manager at Mobiiworld from 2015 to 2017 in Dubai. His experience spans various aspects of business development and project management, which has equipped him with a broad skill set applicable to customer success.
Education and Qualifications
Kushal D. holds a Bachelor of Engineering (BE) in Computer Engineering from Marwadi Education Foundation Group of Institutions, where he studied from 2009 to 2013. He completed his higher secondary education at Kendriya Vidyalaya and The Indian High School, achieving his Higher Secondary School certificate. His educational background provides a solid foundation for his work in technology and customer success.
Recognition and Achievements
Kushal D. has been recognized as one of CampaignME's 30under30, which highlights significant achievements in the marketing and technology sectors. This recognition underscores his contributions and impact within the industry, particularly in enhancing customer experiences through innovative technology solutions.