Wendy Berthol
About Wendy Berthol
Wendy Berthol is the Customer Success Director for the Middle East and Africa at Liana Technologies, where she has worked since 2017. She has a background in customer relationship management and has previously held roles at companies such as Amazon and Orange.
Current Role at Liana Technologies
Wendy Berthol serves as the Customer Success Director for the Middle East and Africa at Liana Technologies. She has held this position since 2017 and is based in Oulu, Northern Ostrobothnia, Finland. In her role, she has been instrumental in expanding the company's customer success operations within the region, focusing on enhancing customer satisfaction and retention.
Previous Experience at Liana Technologies
Before her current role, Wendy Berthol worked at Liana Technologies as a Customer Success Manager for 10 months in 2017. During this time, she contributed to the company's customer engagement strategies and helped improve service delivery to clients.
Professional Background in Customer Management
Wendy Berthol has a diverse professional background in customer management. She worked as an Account Manager at Amazon from 2014 to 2016, where she managed relationships within the Home and Kitchen sector. Prior to that, she served as a Key Account Manager at Integral Shopper from 2016 to 2017, focusing on client relations in Dubai, United Arab Emirates. Her experience includes managing customer relationships across various cultural and geographical landscapes.
Educational Qualifications
Wendy Berthol holds a Master's degree in International Business from Ebs Paris - European Business School, which she completed from 2012 to 2015. She also obtained a Bachelor's degree in Commerce and International Business from Université Paris - Est Créteil (upec) in 2010. Her educational background has equipped her with a solid foundation in business principles and international market dynamics.
Early Career at Orange
Wendy Berthol began her career as a Voice Business Analyst during an apprenticeship at Orange in Paris, Île-de-france, France, from 2013 to 2014. This early experience provided her with insights into the telecommunications sector and customer service operations.