Anita Strider
About Anita Strider
Anita Strider serves as the Customer Care Information Coordinator and Trainer at UPC Hungary, where she has worked since 2006. She has played a significant role in establishing a helpdesk system and developing training programs to improve customer care processes.
Work at UPC Hungary
Anita Strider has been employed at UPC Hungary since 2006, serving as a Customer Care Information Coordinator and Trainer. In this role, she has contributed to the development and implementation of training programs that are utilized across the organization. Her responsibilities include facilitating communication between departments to improve customer care processes, ensuring that staff at all levels are equipped with the necessary information and skills.
Education and Expertise
Anita Strider studied at Szent István Egyetem, where she specialized in Economic Engineering Commerce. She completed her studies from 1998 to 2002, earning a College Faculty degree. This educational background has provided her with the foundational knowledge necessary for her role in customer care and training within the telecommunications sector.
Background in Helpdesk Systems
Anita played a key role in establishing a helpdesk system at UPC Hungary, which supports staff across various levels. This initiative has been instrumental in enhancing the efficiency of customer service operations and ensuring that employees have access to the resources they need to assist customers effectively.
Training Program Development
Anita has developed comprehensive training programs that have been implemented company-wide at UPC Hungary. These programs are designed to enhance the skills of customer care representatives and improve overall service delivery. Her focus on training ensures that employees are well-prepared to meet customer needs.