Ayhan Unuvar
About Ayhan Unuvar
Ayhan Unuvar serves as the Director of Global Video Operations at Liberty Global, where he has worked since 2016. He manages a team of 133 staff across multiple countries and oversees a significant volume of customer support operations.
Work at Liberty Global
Ayhan Unuvar has been serving as the Director of Global Video Operations at Liberty Global since 2016. In this role, he manages a team of 133 international staff responsible for overseeing 34 Video Product lines across more than 10 countries. His responsibilities include ensuring that customer service levels and key performance indicators are met or exceeded. Prior to his current position, he held various roles at Liberty Global, including Sr. Manager Video Devops and Manager of Interactive Video & OTT.
Career Progression at Liberty Global
Ayhan Unuvar's career at Liberty Global began in 2001 as a Broadcast Operator. He transitioned to the role of Level 2 Support Engineer for VoD and Interactive Services from 2005 to 2011. Following this, he served as Manager of Interactive Video & OTT until 2016. After a brief tenure as Sr. Manager Video Devops, he took on his current role as Director of Global Video Operations. His extensive experience spans over two decades within the organization.
Team Management and Recruitment
In his current role, Ayhan Unuvar is responsible for managing a diverse team of 133 staff members. His recruitment responsibilities include hiring, training, mentoring, and evaluating performance. This focus on team development is critical to maintaining operational efficiency and ensuring high-quality service delivery across the company's video operations.
Operational Oversight and Customer Support
Ayhan Unuvar oversees a significant volume of operational tasks, including the management of up to 50,000 customer tickets annually. He employs ITIL methodologies to enhance the functionality of both level 1 and level 2 support teams. His efforts are directed towards ensuring that all customer service level agreements (SLAs) and key performance indicators (KPIs) are consistently met.
Expertise in Video Operations
With extensive experience in video operations, Ayhan Unuvar has developed a deep understanding of the industry. His roles have encompassed various aspects of video management, from technical support to strategic oversight. This expertise positions him as a key figure in advancing Liberty Global's video service offerings.