Bogdan Voichescu
About Bogdan Voichescu
Bogdan Voichescu is a Quality Improvement Manager at Liberty Global, where he focuses on translating technical KPIs into customer impact metrics. He has a diverse background in quality assurance and project management, with experience in various roles across multiple companies.
Work at Liberty Global
Bogdan Voichescu currently serves as a Quality Improvement Manager at Liberty Global, a position he has held since 2019. In this role, he collaborates closely with Technology and Information teams to translate technical Key Performance Indicators (KPIs) into customer impact metrics, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT). His work focuses on driving the availability and active use of data to reconstruct the Voice of the Customer, aiming to resolve issues that contribute to customer dissatisfaction and churn.
Previous Experience in Quality Assurance
Before joining Liberty Global, Voichescu held various positions in quality assurance and project management. He worked at Nokia as a QA & Deployment Manager from 2014 to 2017 and as a Technical Project Manager from 2017 to 2019 in Singapore. His earlier experience includes a role as a QA Engineer at ACI Worldwide from 2012 to 2014 in Timisoara. These positions helped him develop a strong foundation in quality management and stakeholder negotiation.
Entrepreneurial Ventures
Voichescu has entrepreneurial experience, having co-founded Boheme Delices, a business he operated from 2013 to 2017 in Timisoara. Additionally, he founded MBA Business Project, where he worked from 2014 to 2019 in Romania. These ventures allowed him to gain insights into business operations and management while enhancing his skills in negotiation and stakeholder engagement.
Educational Background
Bogdan Voichescu studied at Politehnica University of Timisoara, where he earned a degree in Computer Science from 2001 to 2006. This educational background provided him with a solid technical foundation that supports his current role in quality improvement and data analysis.
Contributions to Quality Management
In his current role and previous positions, Voichescu has participated in country Quality boards to ensure alignment and priority setting for quality management. He contributes to the delivery of continuous improvements in pan-European quality standards related to Network and Shared Operation services. His in-depth data analysis helps identify areas for improvement in tools, services, and processes.