Burcu Ozdemir
About Burcu Ozdemir
Burcu Ozdemir is a Senior Global Finance Customer Solutions Lead at Liberty Global, where she has worked since 2013. She has a background in manufacturing engineering and extensive experience in Oracle support, application training, and system enhancements.
Current Role at Liberty Global
Burcu Ozdemir serves as the Senior Global Finance Customer Solutions Lead at Liberty Global, a position held since 2018. In this role, she is responsible for managing end-user communication and relationships, providing application training, and arranging workshops for system enhancements. Her expertise includes Purchasing, Inventory, Warehouse Management Systems, and Order Management Modules. Burcu also conducts root cause analysis on critical system and user issues, contributing to the overall improvement of system efficiency.
Experience at Liberty Global
Burcu Ozdemir has been with Liberty Global since 2013, initially working as an Oracle Support Analyst before advancing to her current role. During her time as an Oracle Support Analyst, she analyzed and prepared application documentation and test cases, supporting the technical team during implementations. Her experience at Liberty Global spans over 11 years, during which she has developed significant technical skills, particularly in PL/SQL and database management.
Previous Work Experience
Before her tenure at Liberty Global, Burcu Ozdemir held several positions in various companies. She worked at Terex Aerial Work Platforms as an Oracle Subject Matter Expert for 10 months in 2012 to 2013. Prior to that, she was employed at DHL Express as a Sales and Aftersale Representative from 2008 to 2009, and at Johnson Controls as a Support Coordinator from 2009 to 2010. These roles contributed to her diverse experience in customer support and sales.
Educational Background
Burcu Ozdemir studied Manufacturing Engineering at Sabanci University, completing her degree from 2002 to 2007. Additionally, she attended Universidad Politecnica de Cataluna, where she achieved a degree in Manufacturing and System Engineering in 2006. This educational background provided her with a strong foundation in engineering principles applicable to her roles in finance and customer solutions.
Technical Skills and Expertise
Burcu Ozdemir specializes in various technical areas, including Purchasing, Inventory, Warehouse Management Systems, and Order Management Modules. She has proficiency in PL/SQL, which she utilizes to develop and generate reports, showcasing her technical skills in database management. Her ability to conduct root cause analysis on critical system and user issues further highlights her expertise in improving system efficiency.