Carlos A. Maldonado Torres
About Carlos A. Maldonado Torres
Carlos A. Maldonado Torres is a Business Technical Support Representative at Liberty Global, where he has worked since 2016. He holds a Master's degree in IT Management and an MBA, and has experience in technical support, networking, and databases.
Work at Liberty Global
Carlos A. Maldonado Torres has been employed at Liberty Global as a Business Technical Support Representative since 2016. In this role, he provides technical support to business clients, utilizing his expertise in networking and databases. His responsibilities include diagnosing and resolving technical hardware and software issues, particularly those related to internet connectivity, video, and VOIP. His experience in an inbound call center environment allows him to effectively coach clients through technical challenges.
Education and Expertise
Carlos holds a Master's degree in IT Management from the University of Phoenix and a Master of Business Administration (M.B.A.) in Technology Management from the same institution. He also earned a Bachelor of Business Administration (B.B.A.) in Computer Information Systems from the University of Puerto Rico-Mayaguez. His educational background equips him with strong analytical skills and a solid foundation in technical and management principles.
Background in Education
Carlos has experience in academia, having served as a Professor of Computer at John Dewey College from 2007 to 2008 and at Instituto Educativo Premier for a brief period in 2009. His teaching roles involved imparting knowledge in computer-related subjects, contributing to the education of students in the field of technology.
Previous Work Experience
Prior to his current role, Carlos worked as an IT Specialist at Forward Learning from 2013 to 2016. He also held a position as an Administrative Assistant at the Puerto Rico Department of Education for four months in 2013. His diverse work history reflects a commitment to the field of information technology and support.