Carol Watson
About Carol Watson
Carol Watson is a Manager of Customer Experience Improvement at Liberty Global, where she has worked since 2018. She has held various roles in customer service and operations management across several companies, including MOUCHEL plc, WICT UK, and Virgin Media.
Current Role at Liberty Global
Carol Watson serves as the Manager of Customer Experience Improvement at Liberty Global. She has held this position since 2018, contributing to enhancing customer engagement and satisfaction. Her role focuses on implementing strategies that improve the overall customer experience within the organization. Watson operates from London, United Kingdom, where she collaborates with various teams to drive customer-centric initiatives.
Previous Experience at MOUCHEL plc.
Prior to her current role, Watson worked at MOUCHEL plc. as a Helpdesk Manager from 2009 to 2010. In this position, she was responsible for overseeing helpdesk operations and ensuring effective support services. Her tenure lasted one year and provided her with valuable experience in customer service management.
Professional Background at WICT UK
Watson was employed at WICT UK as a Secretary from 2017 to 2018. During her one-year tenure in London, United Kingdom, she supported organizational operations and contributed to administrative tasks. This role added to her diverse professional background in customer service and operational management.
Experience in Sales and Operations at Phones4u
From 2006 to 2008, Watson worked at Phones4u as the Inbound Direct Sales and Retention Operations Manager. Over the course of two years in Stoke-on-Trent, United Kingdom, she managed sales operations and retention strategies, focusing on customer loyalty and service excellence.
Career Development at Schindler Group
Watson held the position of Head of National Customer Contact Centre at Schindler Group from 2012 to 2015. Her three-year role in Sunbury-on-Thames, England, United Kingdom, involved overseeing customer contact operations and improving service delivery. This experience further enhanced her expertise in customer relationship management.