Caroline Murray
About Caroline Murray
Caroline Murray serves as the Consumer Disputes Team Manager at Liberty Global in Bradford, England, where she has worked since 2021. With a background in legal services and extensive experience in consumer disputes, she has developed a versatile skill set and a strong ability to manage high-pressure situations.
Work at Liberty Global
Caroline Murray has been serving as the Consumer Disputes Team Manager at Liberty Global since 2021. In this role, she is responsible for overseeing the management of consumer disputes, ensuring effective resolution processes and maintaining high standards of service. Her position is based in Bradford, England, where she has contributed to the team's performance and efficiency for three years.
Previous Experience in Consumer Disputes
Before joining Liberty Global, Caroline worked at Virgin Media as an ULR Specialist from 2019 to 2021. In this capacity, she focused on consumer disputes and gained valuable experience in handling various claims. Her earlier roles included positions as a Fee Earner at multiple legal firms, where she developed expertise in managing complex legal cases and disputes.
Educational Background
Caroline studied at The Manchester College, where she focused on Legal Research, Employment Law, and Client Care, achieving CILEx Level 6 from 2014 to 2017. She also attended CILEx Law School, earning CILEx Level 6 in Tort and Civil Litigation from 2012 to 2014. Her foundational education includes studies at Oakbank School, where she completed A Levels and GNVQ in Sociology and Business Studies.
Legal Skills and Expertise
Caroline possesses extensive experience in managing fraud and Low Velocity Impact (LVI) disputes, as well as Credit Hire and Motor Insurers' Bureau (MIB) Claims. Her role as a Proclaim Case Management Developer involved developing and building new case types for various claims, showcasing her ability to handle a wide range of legal issues effectively. She is known for her initiative, self-motivation, and the ability to maintain high standards of work under pressure.
Professional Development and Team Contribution
Caroline has demonstrated a versatile skill set throughout her career, including the ability to develop new skills and share knowledge with colleagues. She enjoys working in busy and demanding environments, consistently seeking new challenges and opportunities for professional growth. Her contributions to team dynamics and her proactive approach make her a valuable asset in her current role.