Caroline Ogrady
About Caroline Ogrady
Caroline Ogrady is a seasoned professional in IT service management, currently serving as Director of Service Transition for European Operations at Liberty Global and Virgin Media. With extensive experience across various sectors, she holds an ITIL Masters Level qualification and has a diverse background in both corporate and consultancy roles.
Current Role at Liberty Global
Caroline Ogrady holds the position of Director of Service Transition - European Operations at Liberty Global. She has been in this role since 2018, contributing to the company's operational strategies across Europe. Her responsibilities include overseeing service transitions and ensuring that service delivery aligns with organizational goals. Ogrady's extensive experience in service management supports her effectiveness in this position.
Professional Experience at Virgin Media
Caroline Ogrady has a significant history with Virgin Media, where she has held multiple roles. She served as Head of Networks Service Management for four months in 2007, followed by a year as Service Delivery Manager from 2008 to 2009. Additionally, she worked as Service Excellence Manager in the Networks Division for 11 months in 2007. Her roles at Virgin Media contributed to her expertise in service management within the telecommunications sector.
Education and Qualifications
Caroline Ogrady studied Business Studies at West Thames University in Hounslow, where she achieved her degree. She also attended Langley Grammar School from 1983 to 1987. Ogrady is qualified to ITIL Masters Level, which demonstrates her advanced knowledge and skills in IT Service Management.
Background in Service Management Consulting
Caroline Ogrady has a diverse professional background that includes both corporate and consultancy roles. She worked as a Service Management Consultant at Allied Worldwide Limited from 1996 to 1999. Additionally, she has been the Managing Director of O'GRADY BUSINESS SOLUTIONS LIMITED since 2011 and has served as an Independent Service Management / Delivery Consultant since 2010. This combination of roles has provided her with a broad perspective on service industries.
Expertise in Service Management
Caroline Ogrady possesses extensive expertise in various areas of service management, including Helpdesk Management, Change Management, Project Management, Problem Management, System Design and Implementation, Business Process Change, and Process Design & Implementation. Her involvement as a member of the IT Service Management Forum further highlights her commitment to professional development in this field.