Chandni Sharma
About Chandni Sharma
Chandni Sharma is an Incident Manager specializing in IT, Network, and Telecommunications at Liberty Global, where she has worked since 2016. She has a strong background in service management, having previously held roles at Colt Technology Services, Dell, and Convergys.
Work at Liberty Global
Chandni Sharma has been employed at Liberty Global as an Incident Manager - IT, NW and Telco since 2016. In this role, she is responsible for coordinating and leading the restoration of services during both major and non-major incidents. She prepares and assesses service reports to ensure that Key Performance Indicators (KPIs) align with agreed Service Level Agreements (SLAs). Additionally, she shares service quality and KPI reports with senior management on a weekly and monthly basis.
Previous Experience in IT Service Management
Before joining Liberty Global, Chandni Sharma worked at Colt Technology Services as an IT Service Management Specialist from 2013 to 2016 in London, Greater London, United Kingdom. Her earlier experience includes a role at Dell as a Service Administrator Advisor from 2006 to 2013 in Round Rock, Texas, United States, and as a Senior Technician Support Engineer at Convergys from 2003 to 2006 in Cincinnati, Ohio, United States. This diverse background has equipped her with extensive experience in managing global incident management teams and projects.
Education at Delhi University
Chandni Sharma studied at Delhi University. The education she received has contributed to her knowledge and skills in the field of IT service management, enhancing her ability to perform in various roles throughout her career.
Service Improvement Initiatives
In her current role and previous positions, Chandni Sharma has driven continuous service improvement plans aimed at maintaining excellent customer relations. Her focus on service quality and performance metrics has been integral to her responsibilities, ensuring that service delivery meets organizational standards.
Incident Management Expertise
Chandni Sharma possesses extensive expertise in incident management, having led multiple onsite-offshore teams. Her experience includes managing both major and non-major incidents, demonstrating her ability to coordinate complex service restoration efforts effectively.