Cicely Heuvink
About Cicely Heuvink
Cicely Heuvink is a Senior Manager of Customer Experience and Performance Transformation at Liberty Global, where she has worked since 2016. She also serves as a Principal Business Consultant at Infosys Consulting, Inc., a position she has held since 2019.
Work at Liberty Global
Cicely Heuvink has been serving as the Senior Manager of Customer Experience and Performance Transformation at Liberty Global since 2016. In this role, she focuses on enhancing customer interactions and optimizing performance metrics. Her tenure at Liberty Global spans over eight years, during which she has contributed to various initiatives aimed at improving customer satisfaction and operational efficiency. The position is based in London, Greater London, United Kingdom.
Current Role at Infosys Consulting
Since 2019, Cicely Heuvink has held the position of Principal Business Consultant at Infosys Consulting, Inc. In this capacity, she provides strategic insights and guidance to clients, leveraging her extensive experience in customer experience and performance transformation. Her role involves analyzing business processes and recommending improvements to drive efficiency and customer engagement.
Previous Experience at Oxyma
Cicely Heuvink worked as a Digital Business and Marketing Consultant at Oxyma from 2014 to 2016. During her two-year tenure in Rotterdam, Zuid-Holland, Netherlands, she focused on digital marketing strategies and business development initiatives. Her work involved collaborating with clients to enhance their digital presence and optimize marketing efforts.
Early Career at Kega
Before her role at Oxyma, Cicely Heuvink was employed as an Interactive Project Manager at Kega from 2008 to 2011. Over the course of three years, she managed various interactive projects, ensuring timely delivery and alignment with client objectives. This position laid the groundwork for her expertise in project management and customer experience.
Education and Expertise
Cicely Heuvink holds a Master's degree and Bachelor's degree from Leiden University, where she studied from 1997 to 2003. Additionally, she completed a Bachelor's degree at the University of Amsterdam in 1996-1997. Her educational background provides a strong foundation for her professional roles in customer experience and business consulting.