Emmanuel Mlay
About Emmanuel Mlay
Emmanuel Mlay is a Technical Support Specialist at Liberty Global, where he has worked since 2020. He possesses strong skills in team motivation and communication, with a background in customer solutions and sales.
Work at Liberty Global
Emmanuel Mlay has been employed at Liberty Global as a Technical Support Specialist since 2020. In this role, he focuses on providing technical assistance and support to customers, ensuring effective resolution of issues. His responsibilities include enhancing team performance and collaboration, which contributes to the overall efficiency of the support team.
Previous Experience at RAC
Before joining Liberty Global, Emmanuel Mlay worked at RAC as a Customer Solution Specialist from 2016 to 2019. During his three years in this position, he developed skills in customer service and support, which laid the foundation for his current role in technical support. His experience at RAC included direct interactions with customers, addressing their needs and providing tailored solutions.
Education and Expertise
Emmanuel Mlay studied International Business at The Manchester Metropolitan University, where he earned a Bachelor's degree. His educational background provides him with a solid understanding of business principles, which he applies in his technical support role. Additionally, he possesses expertise in the automotive industry, leveraging this knowledge to enhance customer solutions.
Skills and Competencies
Emmanuel Mlay demonstrates strong skills in team motivation and collaboration, which are essential for enhancing team performance. He is proficient in communication and presentation skills, enabling effective interactions with customers. His advanced skills in Microsoft Word allow him to create detailed reports and documentation, supporting his technical support responsibilities.
Sales Background
Emmanuel Mlay has a strong background in sales, which he integrates into his role as a Technical Support Specialist. This experience helps him understand customer needs better and provide effective solutions, contributing to overall customer satisfaction.