Gavin James
About Gavin James
Gavin James is a DWP Helpdesk Analyst at Liberty Global, where he has worked since 2023 in London, England. He has a diverse background in IT support, having held various positions in several companies over the past years.
Work at Liberty Global
Gavin James currently serves as a DWP Helpdesk Analyst at Liberty Global, a position he has held since 2023. His role is based in London, England, where he contributes to the company's IT support operations. In this capacity, he utilizes his skills in troubleshooting and application deployment to assist users effectively.
Previous Employment Experience
Gavin has a diverse background in IT support roles across various organizations. He worked as a Desktop Support Engineer at Pattern Design Ltd for five months in 2018 and served as an EUC Support Technician at JUST EAT for a total of eleven months across two separate tenures. His experience also includes positions at Fisher Investments as an IT Support Associate from 2021 to 2023 and at NHS Property Services Ltd as IM&T Desktop Support from 2013 to 2014.
Technical Skills and Expertise
Gavin is skilled in deploying applications through the Company Portal app and is proficient in laptop imaging and configuration using Windows Autopilot. He has expertise in managing department drive requests and shared mailbox requests. His technical capabilities extend to troubleshooting issues with Dell laptops and mobile devices via Intune.
Education and Qualifications
Gavin completed his secondary education at Eltham Green School, where he achieved 6 GCSEs from 1992 to 1997. This foundational education has supported his career in IT, equipping him with essential skills for his roles in technical support and systems administration.
Career Progression
Gavin's career spans over a decade, during which he has held various roles in IT support and systems administration. His experience includes working as a System Support Engineer at the Royal Borough of Kingston upon Thames and as a Windows 7 Project Engineer at South East Commissioning Support Unit. This progression reflects his adaptability and commitment to the IT field.