Jisha Joy
About Jisha Joy
Jisha Joy serves as the Operational Excellence Manager at Liberty Global, where she has worked since 2018. She has extensive experience in the IT and Telecom sectors, with a background in software quality assurance and automation testing.
Work at Liberty Global
Jisha Joy has been serving as the Operational Excellence Manager at Liberty Global since 2018. In this role, she focuses on implementing initiatives that enhance process efficiency, particularly within the TV entertainment platform. Her responsibilities include managing customer trials and ensuring operational readiness through performance and capacity management. Prior to her current position, she held several roles at Liberty Global, including Senior Software Quality Assurance Analyst from 2013 to 2015 and Test Manager from 2015 to 2018, both in the Amsterdam Area, Netherlands.
Education and Expertise
Jisha Joy earned an Executive MBA from the Rotterdam School of Management, Erasmus University, where she studied Business Administration and Management from 2018 to 2020. She also holds a Bachelor of Engineering (BE) in Computer Science Engineering from CMRIT, completed from 2003 to 2007. Her educational background supports her expertise in balancing short-term delivery with long-term strategic goals within the IT and Telecom sectors.
Background in Tech Mahindra
Before joining Liberty Global, Jisha Joy worked at Tech Mahindra in various roles. She began as an Automation Tester from 2007 to 2009 in Bangalore, followed by a position as a Technical Consultant in the United Kingdom from 2009 to 2011. She then served as a Test Analyst in the Amsterdam Area from 2011 to 2013, where she developed her skills in software testing and quality assurance.
Achievements in Team Development
Jisha Joy has a strong focus on identifying, developing, and nurturing talent to build high-performing teams. She has demonstrated the ability to manage stakeholders at all levels, including General Manager and Vice President levels, in complex project environments. Her leadership skills contribute to the success of her initiatives and the overall performance of her teams.