Kieran Loughlin
About Kieran Loughlin
Kieran Loughlin serves as the Global Director of Services Support at Liberty Global, where he has worked since 2017. He has extensive experience in the telecommunications industry, having held various leadership roles at BT and Cambridge Technology Partners over a career spanning more than three decades.
Work at Liberty Global
Kieran Loughlin has served as the Global Director of Services Support at Liberty Global since 2017. In this role, he is responsible for maximizing the availability and quality of experience of Liberty Global's Entertainment, Connectivity, and Network Infrastructure platforms. His leadership impacts over 20 million consumers across 14 countries. Prior to his current position, he held the role of European Director of Technical Operations and Applications Support at Liberty Global from 2014 to 2017.
Previous Experience at BT
Before joining Liberty Global, Kieran Loughlin worked at BT in various roles. He was the General Manager of TSS Commercial Operations, Strategy, and Transformation from 2010 to 2013. He also served as the General Manager of Global Shared Services - Delivery and Service Operations from 2006 to 2010, and as the Director of Service: BNX and Global Solutions Center Amsterdam from 2003 to 2006. His tenure at BT spanned a total of seven years.
Education and Expertise
Kieran Loughlin studied at Trinity Business School, where he earned a Bachelor's degree in Computer Science from 1986 to 1990. His educational background provides a strong foundation for his extensive career in technology and operations management.
Achievements in Services Support
Under Kieran Loughlin's leadership, the Services Support team at Liberty Global received the 2018 Tech Summit - Customer Impact Award. This award is recognized as the most prestigious accolade within Liberty Global for service excellence, highlighting the team's commitment to quality and customer satisfaction.
Platform Lifecycle Management Methodology
Kieran Loughlin led the evolution of a Platform Lifecycle Management methodology during his time at BT. This initiative aimed to transform Customer Satisfaction Index (CSI), improve collaboration, clarify accountability, and address process gaps between Delivery and Operations, showcasing his focus on operational efficiency.