Kiran Pindoria
About Kiran Pindoria
Kiran Pindoria is a VIP/Senior Service Desk Analyst at Liberty Global, providing executive support to the CFO. With extensive experience in IT support roles, he has worked at various companies and holds a BSc in Advanced Digital Broadcasting from the University of Hertfordshire.
Current Role at Liberty Global
Kiran Pindoria serves as a VIP/Senior Service Desk Analyst at Liberty Global, a position held since 2013. In this role, Pindoria provides executive support specifically to the Chief Financial Officer (CFO). Responsibilities include managing incidents and problem management through an internal ticketing system, as well as overseeing application upgrades and version management across multiple locations, including Hammersmith, Bradford, Reading, Winnersh, and Birmingham. Pindoria also mentors team members in IT technical support roles.
Previous Experience in IT Support
Prior to joining Liberty Global, Kiran Pindoria accumulated significant experience in IT support roles. Pindoria worked at GREY London as a Senior Service Desk Analyst from 2012 to 2013, and at Jack Wills | Aubin & Wills as a Senior IT Helpdesk Analyst from 2011 to 2012. Additionally, Pindoria briefly worked at Boden in 2011 and at Cass Business School in 2012. These roles involved providing first and second line support, managing hardware and software inventories, and assisting with various IT-related tasks.
Education and Qualifications
Kiran Pindoria studied at the University of Hertfordshire, where a Bachelor of Science (BSc) degree in Advanced Digital Broadcasting was achieved. Pindoria also attended Copland for earlier education. This academic background supports Pindoria's expertise in IT support and service management.
Technical Skills and Responsibilities
In the role of VIP/Senior Service Desk Analyst, Kiran Pindoria is responsible for various technical tasks. These include configuring third-party applications, managing hardware and software inventories, and supporting Toshiba and Xerox printers with mobile printing capabilities. Pindoria also assists with server data backup and restoration processes, deploys ICT hardware, and creates and manages user accounts in Active Directory and Citrix, ensuring compliance with security SLAs and policies.