Lee Jones
About Lee Jones
Lee Jones serves as the Director of B2B Services at Liberty Global, a position he has held since 2018. His extensive career includes various roles at Virgin Media, where he focused on network operations and service improvement.
Current Role at Liberty Global
Lee Jones serves as the Director of B2B Services at Liberty Global, a position he has held since 2018. In this role, he oversees the development and delivery of business-to-business services, focusing on enhancing customer experience and operational efficiency. His tenure at Liberty Global has been marked by a commitment to improving service offerings and aligning them with market demands.
Previous Experience at Virgin Media
Lee Jones has extensive experience at Virgin Media, where he held multiple roles over several years. He worked as a Fault Centre Manager from 2013 to 2014, and later as a Business Transformation Manager from 2014 to 2016. His responsibilities included implementing system and process improvements for teams managing Virgin Media's UK network and IT estate. He also served as a Strategic Solutions Manager in 2016 and held various other positions, including Fault Centre Team Leader and Communications Analyst.
Educational Background
Lee Jones studied at St Martins from 1987 to 1992, where he achieved 7 GCSEs with grades A-C, including Mathematics and English. He later attended Ystrad Mynach College from 2002 to 2004, where he completed an HNC in Network Administration, passing with Merit. This educational foundation has supported his career in technology and management.
Leadership in Service Improvement
In his role at Virgin Media, Lee Jones led the consolidation of several Continual Service Improvement teams within the CTIO function into a unified team. This initiative aimed to streamline operations and enhance service delivery across the organization. His leadership in this area has contributed to the overall effectiveness of service management practices.
Career Progression and Skills
Lee Jones has demonstrated a progressive career trajectory in the telecommunications industry, with a focus on service management and operational excellence. His roles have ranged from technical positions, such as Network Engineer and Intranet Developer, to managerial roles that emphasize business transformation and continual service improvement. This diverse experience has equipped him with a comprehensive skill set applicable to various aspects of business operations.