Liam Smith
About Liam Smith
Liam Smith is a Transformation Specialist at Liberty Global, where he focuses on improving processes and forecasting performance in Legal Operations. He has a diverse background in sales and business transformation, with previous roles at Woolworths, Gap Inc., and Covéa Insurance.
Work at Liberty Global
Liam Smith has been employed at Liberty Global as a Transformation Specialist since 2022. In this role, he has mapped key processes to identify non-value added activities and provided recommendations for improvement. He has presented functionality demonstrations of products and research findings to senior stakeholders within the organization. Additionally, he developed a forecasting model to predict Debt Recovery performance in Legal Operations. Smith has also collaborated with a Process Mining specialist to assess the viability of deploying their technology within Liberty Shared Services.
Previous Experience at Covéa Insurance
Before joining Liberty Global, Liam Smith worked at Covéa Insurance for five years, from 2017 to 2022, where he held various roles. He served as Claims Business Transformation Lead, where he conducted large scale discovery work and mapped 'As-Is' processes. He also worked as Motor Trade Claims Team Leader and Subrogation Portal Team Leader, focusing on process improvements and team leadership. His efforts included providing market research for potential offerings within Field Operations and establishing a best-in-class 'To Be' Process for the Uninsured Loss Recovery process.
Sales Associate Experience
Liam Smith began his career as a Sales Associate, first at Woolworths from 2007 to 2009 for two years, and then at Gap Inc. from 2009 to 2013 for four years. In these positions, he gained valuable experience in customer service and sales operations, which laid the foundation for his later roles in transformation and process improvement.
Education and Expertise
Liam Smith studied at Leeds Beckett University, where he earned a Bachelor of Arts (Honours) Degree in History & Politics from 2009 to 2012. His academic background has contributed to his analytical skills and understanding of complex systems. He has also established himself as a Contract Lifecycle Management Subject Matter Expert within Liberty Shared Services and the wider Liberty Global organization.
Public Speaking and Lectures
Liam Smith has engaged in public speaking, including presenting a guest lecture at Bradford University on the applications of Artificial Intelligence in Legal Operations. This involvement highlights his commitment to sharing knowledge and expertise within his field.