Lourdes V. Molina
About Lourdes V. Molina
Lourdes V. Molina serves as a Customer Experience and Tech Support Tier 1 representative at Liberty Global, where she has worked since 2014. She specializes in managing customer issues, enhancing customer experience through upselling, and focusing on customer retention.
Work at Liberty Global
Lourdes V. Molina has been employed at Liberty Global since 2014, serving in the role of Customer Experience and Tech Support Tier 1. Over the course of her tenure, she has developed a strong proficiency in managing customer issues via phone communication. Her responsibilities include providing effective solutions to customer inquiries while maintaining a courteous and sincere approach. Lourdes also focuses on upselling products and services, as well as promoting automatic payment options to improve customer experience and contribute to company revenue.
Education and Expertise
Lourdes V. Molina earned a Bachelor of Business Administration (B.B.A.) degree from Universidad Metropolitana, where she studied Office Management and Supervision from 2004 to 2010. This educational background has equipped her with the necessary skills to excel in customer service and support roles. Her expertise includes managing customer relationships, addressing concerns, and enhancing overall customer satisfaction.
Customer Retention Strategies
Lourdes V. Molina emphasizes customer retention in her role at Liberty Global. She proactively reaches out to clients at high propensity churn points to ensure their satisfaction and extend relationships. This approach helps in identifying potential issues before they escalate, allowing her to address customer needs effectively and maintain long-term client engagement.