Martin Schudel
About Martin Schudel
Martin Schudel serves as a Supporter Technischer Helpdesk at Upc Schweiz Gmbh, where he has worked for 25 years, contributing to customer operations and improving technical helpdesk processes.
Work at Upc Schweiz Gmbh
Martin Schudel has been employed at Upc Schweiz Gmbh since 1999, accumulating 25 years of experience in the role of Technischer Helpdesk. He currently serves as a 2nd Level Support and Assistance specialist, a position he has held since 2014. His work is based in Wallisellen, Zurich, Switzerland. Throughout his tenure, he has been involved in customer operations, focusing on both sales and technical helpdesk functions.
Education and Expertise
Martin Schudel studied at the University of Lausanne (Unil). His educational background complements his extensive experience in technical support and customer service within the telecommunications industry.
Background
Martin Schudel has a long-standing career in the telecommunications sector, specifically with UPC. His journey began in 1999, and over the years, he has developed a deep understanding of technical helpdesk operations and customer service processes.
Achievements in Process Improvement
Martin Schudel contributed to the enhancement of Technical Helpdesk (THD) processes at UPC Austria/upc cablecom. His involvement in process improvement initiatives has aimed at optimizing customer support and operational efficiency.