Michaå MaåKa
About Michaå MaåKa
Michał Małka serves as a CRM Coordinator at Liberty Global, where he has worked since 2014. He specializes in systems integration and process optimization within CRM operations, drawing on extensive experience in various roles at the company and a strong educational background.
Work at Liberty Global
Michał Małka has been employed at Liberty Global since 2014, serving as a CRM Coordinator. In this role, he is responsible for systems integration and ensuring seamless operations across various platforms. His tenure at Liberty Global has included previous positions such as Digital Support Engineer and Sales Portal Administrator, where he contributed to the management and optimization of CRM applications. Michał has been involved in projects like the multi-country deployment in Renaissance CRM and ensures that service level agreement targets are consistently met.
Education and Expertise
Michał Małka holds a Master of Science degree from Silesian University in Opava, which he completed from 2002 to 2007. His educational background provides a foundation for his expertise in CRM systems and business process optimization. Throughout his career, he has developed algorithms to enhance business processes and conducted risk assessments to mitigate potential issues in CRM operations.
Background
Before joining Liberty Global, Michał Małka worked at Ataxo as a Database Operator for a brief period in 2006. He later transitioned to Liberty Global, where he held various roles from 2007 to 2014. His experience includes working as a Digital Support Engineer and a Sales Portal Administrator, which contributed to his comprehensive understanding of CRM systems and their operational requirements.
Achievements in CRM Operations
Michał Małka has made significant contributions to CRM operations at Liberty Global. He has managed issue and problem management processes, driving improvements in CRM workflows. His responsibilities also include supporting various CRM applications such as Renaissance CRM, Sales Portal & Product Catalog, and IBM Campaign Management, ensuring their effective functionality and integration.