Marcela Flores
About Marcela Flores
Marcela Flores is a Claims Associate with extensive experience in the insurance industry, currently working at Liberty International Underwriters and Liberty Mutual Insurance in the Greater New York City Area. She holds an Associate's degree in Business Administration and a Bachelor's degree in Business General Studies with a Management concentration and Psychology minor.
Work at Liberty International Underwriters
Marcela Flores has been employed at Liberty International Underwriters as a Claims Associate since 2012. In this role, she has contributed to the claims process within the Greater New York City Area for over a decade. Her responsibilities include acting as a liaison between the insured, carrier, and collection agency to resolve outstanding balances. Prior to her current position, she worked as a Claims Assistant at the same organization from 2009 to 2012.
Current Role at Liberty Mutual Insurance
Since 2015, Marcela Flores has served as a Claims Specialist at Liberty Mutual Insurance in the Greater New York City Area. In this capacity, she has focused on improving collection processes by proactively identifying opportunities for efficiencies. Her experience in claims management has enabled her to negotiate payment terms with aged accounts, successfully bringing them to current status.
Education and Expertise
Marcela Flores studied Business Administration and Management at Queensborough Community College, where she earned an Associate's degree from 2000 to 2003. She furthered her education at Pace University - Lubin School of Business, obtaining a Bachelor's Degree in Business General Studies with a Management Concentration and a Psychology Minor from 2012 to 2015. Her educational background supports her expertise in claims management and customer service.
Previous Experience in Customer Service
Before her current roles, Marcela Flores worked at Liberty Mutual as a Customer Service Representative from 2003 to 2009. During this six-year tenure, she developed skills in customer relations and service delivery, which have been beneficial in her subsequent positions in claims management. Her early career experience laid the foundation for her current expertise in handling claims and customer interactions.