Alfonso Abad Caldas
About Alfonso Abad Caldas
Alfonso Abad Caldas serves as the Associate CSE Lead at Liferay, where he has worked since 2022. He has a strong background in customer support and technology integration, with certifications in Design Thinking and extensive experience in various roles across educational institutions and technology companies.
Current Role at Liferay
Alfonso Abad Caldas currently holds the position of Associate CSE Lead at Liferay, a role he has occupied since 2022. In this capacity, he is responsible for overseeing customer support engineering efforts and acts as a liaison between IT and other departments to enhance technology services for end-users. His experience at Liferay builds on his previous role as a Customer Support Engineer, where he worked from 2019 to 2022.
Education and Expertise
Alfonso has a diverse educational background. He studied at Universidad de Lima, focusing on interpersonal and social skills, and achieved competencies in time management and personal leadership since 2014. He also attended Purdue University for 11 months in 2011, where he completed courses in cryptography, computer forensics, telecommunications, and information security. Additionally, he studied data networks and communications at Tecsup from 2009 to 2011, earning a technical degree.
Professional Experience
Alfonso has accumulated significant professional experience in various roles. He worked at UTEC - Universidad de Ingeniería y Tecnología as an Analista de Helpdesk from 2015 to 2019. Prior to that, he served as an Analista de Soporte a Usuarios at Universidad de Lima from 2013 to 2015. His career began with an internship at Universidad de Lima as a Practicante de Soporte y Servicio Técnico in 2012, where he gained foundational experience in technical support.
Certifications and Skills
Alfonso is certified as a Design Thinking Professional (DTPC), emphasizing the integration of human factors into technology solutions. His skills include knowledge management, implementing tools and new technologies, and managing change within service areas. These competencies support his current role and enhance his contributions to technology services.