Carlos Herrera Zagazeta
About Carlos Herrera Zagazeta
Carlos Herrera Zagazeta is the Head of LATAM Customer Success at Liferay, where he has worked since 2020. He has a background in account management and customer advocacy, and he is also a co-founder of JMB do Brasil.
Work at Liferay
Carlos Herrera Zagazeta has held multiple roles at Liferay since 2014. He began as a Customer Advocacy Specialist, serving for four years in Recife, Brazil. In 2018, he transitioned to the position of Lead Subscription Services Technical & CAS for Latin America, based in Lima, Peru, where he worked for one year. In 2020, he took on the role of Customer Success Lead for Latin America, a position he held for 11 months. Currently, he serves as Head LATAM, Customer Success, a role he has maintained since January 2022, leading the customer success team in the region.
Current Role at JMB do Brasil
Since 2022, Carlos Herrera Zagazeta has been a co-founder of JMB do Brasil, a company located in Recife, Pernambuco, Brazil. In this role, he focuses on business development and operational strategies. His experience in customer success and account management informs his approach to leading the company. JMB do Brasil aims to provide innovative solutions and services in the local market.
Education and Expertise
Carlos Herrera Zagazeta holds a Bachelor's degree in Business Administration from Universidad Peruana de Ciencias Aplicadas, which he completed from 2009 to 2013. He furthered his education by obtaining a Master in Business Administration (MBA) with a focus on Project Management from Universidade Estácio de Sá, studying from 2015 to 2016. His academic background supports his extensive experience in career consultancy, assessment services, and customer success strategies.
Previous Experience in Account Management
Before his tenure at Liferay, Carlos Herrera Zagazeta worked at i-Tainment Ltd as an Account Manager for 11 months in 2014, based in Recife, Brazil. His role involved managing client relationships and ensuring customer satisfaction. Additionally, he served as a Back Office Trader at the same company from 2013 to 2014, where he gained valuable insights into operational processes and client management.