Carole Decorps
About Carole Decorps
Carole Decorps is a Sales Development Representative and Customer Success Manager at Liferay, where she focuses on customer engagement and personalized online experiences. With a background in account development and customer success at companies like Adobe and Jahia Solutions, she has extensive experience in sales and marketing.
Work at Liferay
Carole Decorps has been employed at Liferay since 2021, serving as a Sales Development Representative and Customer Success Manager. In her role, she focuses on engaging with customers to discuss Liferay Solutions and their applications across various industries. She advises customers on generating online personalized experiences, contributing to the company's commitment to customer success. Her work is based in Ville de Paris, Île-de-France, France.
Previous Experience in Sales and Customer Success
Before joining Liferay, Carole Decorps accumulated extensive experience in sales and customer success roles. She worked at Jahia Solutions as a Customer Success Manager from 2018 to 2021. Prior to that, she held positions at Adobe, first as a Senior Account Development Manager for Adobe Experience Cloud from 2016 to 2018, and then as a Junior Account Development Manager for Adobe Creative Cloud from 2013 to 2015. Her early career included a brief role as a Technical Adviser for Credit Letters at BNP Paribas in 2012.
Educational Background
Carole Decorps has a diverse educational background in business and marketing. She studied at ESGCI, achieving a degree in Marketing & International Trade from 2009 to 2011. She also attended PSB Paris School of Business, where she specialized in Marketing & Commercial Strategy, earning a Master 2 from 2012 to 2014. Additionally, she completed a Bachelor of Business Administration (B.B.A.) in Management & International Business at Millikin University from 2011 to 2012. Earlier, she studied at DESCARTES High School, where she earned a Scientific Baccalaureate with a specialty in physical chemistry.
Early Career Experience
Carole Decorps began her professional journey with roles in customer service and human resources. She worked as a Customer Service Assistant at Gemalto in Portsmouth, United Kingdom, in 2009, and later served as a Human Resources Assistant at Gemalto in Barcelona, Spain, in 2011. These early experiences contributed to her foundational skills in customer interaction and support.