Christopher L.
About Christopher L.
Christopher L. is an Escalation Engineer at Liferay, Inc, where he has worked since 2010. He specializes in enhancing support operations and has experience in technical writing and programming.
Work at Liferay
Christopher L. has served as an Escalation Engineer at Liferay, Inc since 2010. In this role, he advises and collaborates with engineers of varying experience levels to enhance support operations. His responsibilities include identifying and implementing process improvements aimed at boosting productivity within the support team. With over 14 years of experience at Liferay, he has developed a deep understanding of the company's operations and support methodologies.
Previous Work Experience
Before joining Liferay, Christopher L. held several positions that contributed to his expertise in technology and support. He worked as a Technical Writer Intern at Union Bank of California in 2007 for three months. Following that, he served as a Programmer Analyst at CGI from 2009 to 2010 for nine months. Additionally, he completed a three-month internship as an SAP Security Intern at Southern California Edison in 2008.
Education and Expertise
Christopher L. earned a Bachelor of Science degree in Business Administration with a focus on Computer Information Systems from California State Polytechnic University-Pomona. His studies spanned from 2005 to 2008, providing him with a solid foundation in both business principles and technical skills relevant to his career in support operations.
Skills and Focus Areas
In his role as an Escalation Engineer, Christopher L. focuses on identifying and implementing process improvements to enhance productivity in support operations. His experience allows him to effectively collaborate with engineers and contribute to the overall efficiency of the support team at Liferay, Inc. His work emphasizes the importance of continuous improvement in technical support processes.