Fabio Glaser
About Fabio Glaser
Fabio Glaser is the Director of Global Support at Liferay and co-founder and CEO of Valkokettu, with extensive experience in IT management and support across multiple countries. He has a background in Mechanical Engineering and has held various leadership roles in companies such as Embratel, Oi, and Ernst & Young Consulting.
Current Role at Liferay
Fabio Glaser serves as the Director of Global Support at Liferay, a position he has held since 2024. In this role, he is responsible for overseeing global support operations, ensuring that customer needs are met efficiently. His leadership extends across multiple regions, leveraging his experience in managing support teams worldwide. This role follows his tenure as Head of Cloud Customer Care at Liferay from 2021 to 2024, where he focused on improving customer support strategies.
Experience at Valkokettu
Fabio Glaser co-founded Valkokettu in 2020 and has been serving as CEO since its inception. Under his leadership, the company has developed strategies to address market needs in Finland. His entrepreneurial experience complements his extensive background in IT and customer support, allowing him to implement innovative solutions within the organization.
Professional Background
Fabio Glaser has a diverse professional background in IT management and consulting. He worked at Embratel as an IT Senior Manager from 2001 to 2008 and later at Oi in the same role from 2008 to 2018. His experience also includes positions at Ernst & Young Consulting and Accenture, where he held managerial roles. Throughout his career, he has led global support teams across various countries, including Japan, India, and the US.
Education and Expertise
Fabio Glaser studied Mechanical Engineering at Universidade Federal do Rio de Janeiro, earning a Bacharelado em Engenharia from 1988 to 1992. He also attended Dougherty High School in Georgia, where he completed a college preparatory program. His educational background supports his expertise in designing and optimizing enterprise-level architectures and implementing effective DevOps practices.
Focus on Talent Development
Fabio Glaser emphasizes the importance of talent cultivation and staff development in his leadership approach. He is passionate about providing growth opportunities for team members, which aligns with his commitment to enhancing customer experiences across various software deployment models, including PaaS, SaaS, and on-premise solutions.