Hayato Taki
About Hayato Taki
Hayato Taki is a Customer Success Manager and Regional Customer/Partner Service Engineering Manager at Liferay, with over a decade of experience in customer care across the IT and banking sectors. He has held various supervisory roles at notable companies such as eBay and MUFG, and has a background in e-commerce and IT.
Work at Liferay
Hayato Taki has been employed at Liferay since 2019, holding the position of Customer Success Manager and JP, ANZ Regional Customer/Partner Service Engineering Manager. In this role, he focuses on enhancing customer satisfaction and ensuring successful partnerships within the Japan and Australia/New Zealand regions. His responsibilities include managing customer service engineering efforts and overseeing service delivery to clients.
Customer Care Experience
With over a decade of experience in customer care, Hayato Taki has developed a strong foundation in the field. His career spans various sectors, including IT and banking, where he has held multiple supervisory roles. His extensive background includes significant positions at major companies, which have contributed to his expertise in managing customer relationships and service operations.
Previous Employment History
Before joining Liferay, Hayato Taki worked at several notable companies. He served as a Customer Service Supervisor at MUFG from 2003 to 2006, and later held the role of Customer Experience Supervisor at eBay from 2013 to 2017. He also worked as an Operations Manager in Trust and Safety at Mercari, Inc. from 2018 to 2019, and as a Customer Experience Senior Supervisor at eBay Japan G.K. from 2017 to 2018.
Education and Expertise
Hayato Taki studied at Grand Prairie Regional College in Alberta, Canada, where he focused on Organizational Communication. His educational background, combined with his extensive work experience, has equipped him with the skills necessary for effective customer service management and team leadership in diverse environments.